Former 911 Operator Sentenced for Hanging Up on 'Thousands'

Former 911 Operator Sentenced for Hanging Up on 'Thousands'

Prosecutors say she had been a 911 operator for a year and a half, until 2016.

Crenshanda Williams, 44, was found guilty on Wednesday following a trial in Harris County of interference with emergency telephone calls after repeatedly hanging up the phone while working at the Houston Emergency Center (HEC) before she was caught and fired in August 2016, reports Click2Houston.

In another incident, a man said he called to report two vehicles racing on a highway where people had been killed speeding weeks earlier. The man called 911 and was hung up on by Williams, according to police. The documents said before he could finish explaining, she hung up and said, "Ain't nobody got time for this".

Williams' attorney, Franklin Bynum, said the case revealed what he called "systematic" problems at the Houston Emergency Center and chalked up Williams' behavior to her experiencing "a hard time in her life".

Harris County prosecutors said the county had an obligation to hold public servants criminally accountable when they break the law and the community's trust.

And especially don't sign up as a 911 operator.

"They just said, 'This is 911". "And we feel that her actions do not represent all the call takers in this facility or call takers in general". Molten thought that the call had dropped when it ended only 45 seconds after, but he was actually hung up on by Williams. "They have a very specific interest in doing a great job in providing emergency response to people". The Chronicle noted that the center receives about 9,000 calls a day, totaling millions of calls a year.

A former 911 operator in Houston, Texas, who hung up on countless people seeking help learned her fate this week.

A Houston emergency operator was sentenced for dropping thousands of calls.

He does admit she was a poor worker and goes onto say,"But punishing her doesn't do anything to fix the problems that still exist at the emergency center".

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