Apple fined $9 million for misleading customers

Apple fined $9 million for misleading iPhone and iPad owners in Australia over

A court ordered Apple to pay a penalty of 9 million Australian dollars ($6.7 million), after it told consumers it wouldn't offer free repairs for devices that had become inoperable due to a glitch known as "Error 53".

It all started previous year when Australian Competition and Consumer Commission (ACCC) received complaints from a large number of users about "error 53" that effectively disabled their devices post an update.

The federal court today ruled in favour of the Australian Competition and Consumer Commission (ACCC), which filed a case against Apple on behalf of customers previous year. Authorised service centres refused to fix or replace devices free of charge if they had been previously serviced by an unauthorised third party.

Apple made these representations between February 2015 and February 2016 - on its USA website, in-store and on its customer service phone calls.

"The court's declarations hold Apple US, a multinational parent company, responsible for the conduct of its Australian subsidiary".

Opposition spokesman on competition and productivity Andrew Leigh again called for increased fines for breaches of consumer law.

The action was sparked after an investigation into complaints by consumers about an "error 53" that disabled their iPhones and iPads after they downloaded an update to Apple's operating system.

Apple was contacted for comment.

Apple has stated on its website that if you have your device repaired by an unauthorised third party, it will not help if something goes wrong - such as error 53.

That allegedly involved Apple exchanging faulty iPhones and iPads for refurbished replacements, not completely new devices.

"If people buy an iPhone or iPad from Apple and it suffers a major failure, they are entitled to a refund", said Court. "If customers would prefer a replacement, they are entitled to a new device as opposed to refurbished, if one is available", she said.

"We're constantly looking for ways to enhance the service we deliver and we had very productive conversations with the ACCC about this", the spokesperson said.

Apple Australia has also offered a court enforceable undertaking to improve staff training, audit information about warranties and the ACL on its website, and improve its systems and procedures to ensure future compliance with the ACL.

Related News:

  • Samsung launches Chromebook Plus V2 with built-in pen

    Samsung launches Chromebook Plus V2 with built-in pen

    It also benefits from a curved-cap keyboard that promises to be able to deal with small liquid spillages of up to 60cc. Since it is a Chromebook, it runs on Chrome OS , which comes loaded with lots of apps and access to Google Play Store.
    Three days with the North Koreans - awkward glances and a scant smile

    Three days with the North Koreans - awkward glances and a scant smile

    Graphologist Koo Bon-jin said Mr Kim's signature suggested an ambitious man who is "intuitive, rather than rational and logical". The statement made clear that Pyongyang was expecting USA concessions before any moves by the North.
    Meghan Makes Buckingham Palace Balcony Debut with Queen Elizabeth

    Meghan Makes Buckingham Palace Balcony Debut with Queen Elizabeth

    Markle previously raised a select few eyebrows with her choice of wedding dress , which also let a bit of shoulder peek through. Joining the Queen to watch the event were other senior Royals, including Prince Charles and the Duke and Duchess of Cambridge .
  • Cohen Files Restraining Order Against Avenatti

    Cohen Files Restraining Order Against Avenatti

    Avenatti's actions are mainly driven by his seemingly unquenchable thirst for publicity", the motion said. Cohen attempted to argue that Avenatti's media appearances could jeopardize his chances at a fair trial.
    Macron uses laws and sausages to deflect Trump call question

    Macron uses laws and sausages to deflect Trump call question

    In an interview Sunday on German public television, Merkel also says European leaders won't be "taken advantage of" on trade. The leaders of the world's richest countries came together Friday to smooth over their differences - especially with U.S.
    Kim Kardashian set to meet newly released Alice Marie Johnson

    Kim Kardashian set to meet newly released Alice Marie Johnson

    The statement noted Johnson was known as a mentor to other inmates, and cited recommendations for clemency from prison officials. Barnett, said earlier that Johnson feels overwhelmed with emotion and like she's been "resurrected from the dead".
  • Rapper XXXTentacion shot dead in Florida

    Rapper XXXTentacion shot dead in Florida

    Enormous talent and limitless potential and a strong desire to be a better person. "God bless his family, friends and fans". TMZ reported that a judge recently granted his request to be let off house arrest so he could tour .
    Laura Bush op-ed on Trump immigration policy: It's 'immoral'

    Laura Bush op-ed on Trump immigration policy: It's 'immoral'

    Trump himself has falsely blamed Democrats for the policy and said that he is not happy with it. There is no law mandating the separation of children and parents at the border.
    Fed raises key rate and sees possible acceleration in hikes

    Fed raises key rate and sees possible acceleration in hikes

    The statement by Fed officials explaining the vote also hinted at a slightly faster pace for future rate increases. Should the Fed's expectations prove accurate, its policy would then be meant to slow the economy.
  • Eid to be celebrated tomorrow

    Eid to be celebrated tomorrow

    Eid al-Fitr Greetings May the lessons of the Prophet inspire us to be better, not just during Ramadan but throughout the year. Eid al-Fitr is "the feast of the breaking of the fast" that begins when the moon rises on the final day of Ramadan .
    Singapore Postcard: Summit a chance to showcase its food

    Singapore Postcard: Summit a chance to showcase its food

    North Korea's leader Kim Jong-un shakes hands with Singapore's Prime Minister Lee Hsien Loong at the Istana in Singapore . The agency suggested that in Singapore , Yachi might hold a meeting with Trump's national security adviser John Bolton.
    The Tony Awards reach out for some help from The Boss

    The Tony Awards reach out for some help from The Boss

    She concluded: "To all the artists out there, be your true self and the world will take note". Billy Joel gave his friend Bruce Springsteen a special Tony Award .


Most liked

All five living first ladies condemn USA separation policy
From April 19 to May 31, 1,995 children were separated from 1,940 adults, according to Homeland Security statistics obtained by The Associated Press .

Afghanistan fight back as India reach 347-6 in test debut
Khan was one of a handful of Afghan players in this year's Indian Premier League and proved one of its most risky bowlers. Our batsmen have faced different bowlers - spinners and pacers both - and that is the best preparation.

Julen Lopetegui: Real Madrid break silence, reveal next action
The mess in the national team: "It's not up to us to put a measure on it". "But I also understand the position of the federation". Iberian rivals Portugal and Spain square off on Friday at the 2018 FIFA World Cup in the second match of Group B.

Italy Denies Entry to Another Migrant Rescue Ship - Interior Minister
He added: "It will be necessary to sit down and discuss how to prevent this kind of thing from happening in the future. This is a European issue ", he said on Twitter .

Small Earthquake Triggered by Minor KIlauea Explosion
A large flow of lava from a fissure that has already destroyed hundreds of homes is continuing to enter the ocean at Kapoho Bay. According to the county of Hawaii civil defense agency , severe conditions may exist such as inability to breathe and choking.

California to vote on splitting into 3 states
The Secretary of State's office reports that enough valid signatures have been collected to put the measure on the ballot. Revisions, Amar wrote in 2017, are generally seen by the courts as the most substantial kinds of changes to a government.

Voter roll purge won't happen in Minnesota
If voters fail to return the notices and do not vote in another election for four years, OH cancels their registration. OH has sent more than 3 million notices of address confirmation since 2011, when Husted became Secretary of State.

Who, where and when do England play in Russian Federation ?
The single was the soundtrack to England's World Cup win in 1966. "Of course I saw a lot of English players. It's going to be a gruelling adventure but we're very proud of what they are all doing".

Arjun Kapoor's Sweet Message for Jhanvi Will Bring Tears to Your Eyes!
When asked if she had received any tips from her, Janhvi, with a lump in her throat, said, "I definitely miss her today". She also spoke about the one professional advice given to her by Sridevi that will always stay with her.

Gears of War 5 Announced With E3 Reveal Trailer
While Gears 5 will be available for both Xbox One and Windows 10 PCs, Gears Tactics will be available only for Windows 10 PCs. The Gears of War franchise is coming to Android, but it's not going to offer what you would expect from the series.

Bioware's Anthem Will Be Released On Feb. 22nd For Consoles And PC
After the severe criticism EA received for Battlefront 2 a year ago , this time around the company has vowed to change the game. They will also get early access to Madden 19, Federation Internationale de Football Association 19, Battlefield V and Anthem .

Porsche Taycan is the name for the production Mission E
The company says the vehicle can hit 60 mph in "well under" 3.5 seconds and 124 mph miles per in less than 12 seconds. Up until now, the Model S has been without any direct competition since its debut in 2012, although that is changing.

Trump Says U.S. Will Not Endorse G7 Statement Approved Earlier
The White House did not immediately respond to requests for comment on the official's remarks about Trump. At their root, tensions between Trump and fellow leaders run deeper than personality.

Warriors crush Cavs to win third National Basketball Association title in past four years
The selfless superstar with the deadly 3-point shot smiled, and Stephen Curry's teammates smiled with him. The 76ers and Celtics are the young, up-and-coming teams that are not far off from winning big.

Nadal beats del Potro to reach 11th French final
Cecchinato will battle hard without a doubt, but look for Thiem to hold his nerve and continue his run on clay. Facing set point as he trailed 9-10, Thiem audaciously sliced a backhand drop-shot victor .